Home Assist provides emergency assistance in the event of sudden and unexpected household incidents that are potentially life-threatening or could cause further structural damage to the property.
In the event of a home emergency, an appropriate service provider such as an electrician, plumber, locksmith or glazier will be arranged to attend to the problem at the nominated address.
Call-out fee and the first hour of labour are covered
Thereafter, normal rates apply
All parts and materials used are excluded and remain for the member’s account
Maintenance-related issues are not covered
A home emergency is defined as an event that is potentially life-threatening or could possibly cause structural or further damage to the property.
Overall limit:
Cover is limited to a maximum of three incidents or up to R2 000 per annum, per policy.
At the member’s request, emergency notifications can be relayed to the relevant emergency services, including police, traffic authorities, fire brigade, ambulance, security services or other emergency service providers.
Any other cases we will be able to assist the client, but they will be liable for ALL the costs.
